Privacy Policy

At MH Support, your privacy and rights are at the heart of everything we do.

We believe every person deserves to be treated with dignity, respect, and fairness, and to have real choice and control over their supports.

Your Privacy

MH Support is committed to protecting your personal information and ensuring it is handled responsibly and confidentially.

We comply with the Privacy Act 1988 (Cth) and the NDIS Quality and Safeguards Commission standards.

We will:

• Only collect information that helps us deliver the best possible support to you.
• Keep your personal records secure and private.
• Share your information only with your consent or when required by law.
• Give you access to your information whenever you request it.

If you would like to access or update your information, please contact us:

📧 admin@mhsupport.com.au

📞 (03) 9912 3456

Your Rights

As an MH Support participant, you have the right to:

• Be treated with dignity, respect, and understanding.
• Make your own choices about the supports you receive.
• Be involved in decisions about your care and goals.
• Have your privacy, culture, and personal values respected.
• Provide feedback or make a complaint without fear of negative consequences.
• Have your concerns listened to and resolved quickly and fairly.

Your Responsibilities

We ask that you:

• Treat staff and other participants respectfully.
• Communicate any changes to your needs or circumstances.
• Work with us so we can continue providing the best possible support.

Feedback and Complaints

Your feedback helps us improve our services.

If you are unhappy or wish to make a complaint, you can contact us directly, or reach out to the NDIS Quality and Safeguards Commission:

📞 1800 035 544

🌐 www.ndiscommission.gov.au